Frequently Asked Questions
Everything you need to know about shopping with Goodhood.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, generally ranging from 7-14 business days depending on customs processing.
What is your return policy for fashion items?
We offer a 28-day return window from the date of receipt. Items must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I ensure I select the correct size?
Each product page includes a detailed 'Size Guide' specific to the brand and silhouette. If you are between sizes, we generally recommend sizing up for a relaxed fit or contacting our support team for specific measurements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna.
Are the products on your site authentic?
Absolutely. Goodhood is an authorized retailer for every brand we carry. We source all products directly from the designers and official distributors to guarantee 100% authenticity.